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Terms of Sales

These conditions of sale are concluded on the one hand by the company Sous un Palmier whose registered office is located at 12 Rue René Dumont Bègles 33130, registered in the Trade and Companies Register under number 53326702700043 hereinafter referred to as “Sous un palmier “and managing the site and, on the other hand, by any natural or legal person wishing to make a purchase via the website hereinafter referred to as “the buyer”.

Article 1. Object

The present terms and conditions of sale are intended to define the contractual relations between . Under a Palm and the buyer and the conditions applicable to any purchase made through the website . . The acquisition of a product through this site implies unreserved acceptance by the buyer of these terms and conditions of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have the full legal capacity, allowing it to engage under these general conditions of sale.

The company .Sous a Palmier retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

The products offered are those which appear on the site from the company Sous un Palmier, while stocks last. The company under a palm tree reserves the right to change the product range at any time. Each product is presented on the website in the form of a description showing its main technical characteristics (capacity, use, composition, etc.). The photographs are as accurate as possible but do not commit the Seller in any way. The sale of the products presented on the site is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

Article 3. Prices

The prices appearing on the product sheets of the internet catalogue and are prices in Euros (€) all taxes included (VAT included) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products. The company Sous un palmier reserves the right to modify its prices at any time, it being however understood that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, which are invoiced in addition to the price of the products purchased according to the total amount of the order. In metropolitan France, for any order greater than or equal to 200 euros including all taxes, shipping costs are free; for any order less than 200 euros including all taxes, a flat-rate contribution to shipping costs will be invoiced to the buyer.

Article 4. Order and terms of payment

For any order, the buyer is not obliged to create an account on the website. The account creation section is accessible directly from the menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile…), must identify himself using this information.

– Secure payment by Paypal or credit card (via the SCELIUS-LA Banque Postale system): the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the address delivery or informs a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the method of payment of his choice: “Payment by Paypal or classic credit card”. The next step is to check all the information, read and accept the present general terms and conditions of sale by ticking the corresponding box, then invites him to confirm his order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure interface PAYPAL or SCELIUS in order to securely enter his Paypal account or personal credit card details. If payment is accepted, the order is registered and the contract is definitively formed. Payment by Paypal account or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the payment by card, the sums paid will then be recredited or refunded. The liability of the cardholder is not engaged if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. In order to obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest, in writing, the debit with his or her bank within 70 days of the transaction, or 120 days if the contract binding him or her to the bank so provides. The amounts debited shall be reimbursed by the bank within a maximum period of one month after receipt of the bearer’s written objection. No fee for the return of the sums will be charged to the cardholder.

Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of having perfect knowledge of them and renunciation of the right to avail oneself of one’s own terms and conditions of purchase. All of the data provided and the recorded confirmation will serve as proof of the transaction. If the buyer has an e-mail address and if he has given it on his order form, the company Sous un Palmier will send him by e-mail the confirmation of the registration of his order.

If the buyer wishes to contact the company. Sous un palmier, he can do so by email at the following address: .

Article 5. Retention of title

The company Sous un Palmier retains full and complete ownership of the products sold until full payment of the price, including principal, costs and taxes.

Article 6. Withdrawal

By virtue of article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of retraction and thus return the product to the seller for exchange or reimbursement without penalty, with the exception of the return costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Orders are made by La Poste via COLISSIMO, a delivery service with tracking, delivered without signature. Delivery times are only given as an indication; if they exceed thirty days from the date of the order, the sales contract may be terminated and the buyer reimbursed. The company Sous un Palmier can provide the buyer with the tracking number of his parcel by e-mail. The buyer is delivered to his home by his postman. In case of absence of the buyer, he will receive a notice of passage from his postman, which allows him to collect the products ordered at the nearest post office, during a period indicated by the postal services. Transport risks are the responsibility of the purchaser from the moment the items leave the company’s premises . The buyer is required to check in the presence of the post office employee or delivery person, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any complaint must be made to the carrier within three days of delivery. Translated with (free version)

Article 8. Warranty

All the products supplied by the company Sous un Palmier benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the company … Sous un Palmier who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by post to the following address: …sous un palmier 12 rue René Dumont résidence les salines bat A Apt 4 33130 Bègles, within thirty days of delivery. Translated with (free version)

Article 9. Responsibility

The company Sous un Palmier, in the process of distance selling, is only bound by an obligation of means. It may not be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other involuntary problems.

Article 10. Intellectual property

All the elements of the site are and remain the intellectual and exclusive property of the company Sous un palmier. No one is authorised to reproduce, exploit or use for any purpose whatsoever, even partially, elements of the site, whether in the form of a photo, logo, visual or text.

Article 11. Data of a personal nature

The company Sous un palmier undertakes to preserve the confidentiality of the information provided by the buyer, which he would be led to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law n ° 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can request it at any time by e-mail to the following address: .

Article 12. Dispute resolution

These distance selling conditions are subject to French law. For all disputes or litigation, the competent court will be that of Bordeaux.

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